Terms of Service

1. About this Service

Cyberfreak Software Limited (“we”, “us”, “our”) provides a managed, fully branded online booking and scheduling platform (“the Service”) to coaches, therapists, tutors, detailers and other service professionals (“you”, “Customer”).

The Service is provided as a turnkey, hosted solution including setup, custom branding, Stripe payment integration, automated emails, authentication, availability management and ongoing maintenance & support.

2. Subscription & Fees

• A one-time setup fee of £1,200 (GBP) is payable in advance and becomes non-refundable after 14 calendar days from payment.
• A recurring licensing and support fee of £150 (GBP) per month is charged monthly in advance.
• Fees are exclusive of VAT (where applicable).
• We reserve the right to increase fees with 60 days’ written notice.
• Failure to pay any fee when due may result in suspension or termination of access after a 7-day grace period and reminder.

3. Service Scope & Limitations

• The Service includes standard features as demonstrated on the demo site plus reasonable customisation agreed during setup.
• Ongoing maintenance includes bug fixes, security updates, server/hosting management and basic platform support.
• New major features or significant custom development are not included in the monthly fee and will be quoted separately.
• We do not provide coaching, therapy, detailing or any end-customer services — we only supply the software platform.

4. Your Responsibilities

• You are solely responsible for:
  • Compliance with all applicable laws (including safeguarding, insurance, consumer rights, advertising standards)
  • Content uploaded to your instance (session descriptions, images, terms)
  • Appropriate pricing, cancellation policies and refunds for your end-customers
  • Maintaining valid payment details
• You must not use the Service for any unlawful purpose or to facilitate illegal activities.

5. Demo Access & Trial Accounts

The publicly accessible demo site allows prospective customers to create temporary trial accounts to evaluate the Service interior. Trial accounts may be deleted at any time without notice and do not constitute a paid subscription.

6. Intellectual Property

We retain ownership of the underlying software, source code and platform design. Upon full payment of setup and continued subscription you are granted a non-exclusive, non-transferable licence to use your branded instance for the duration of the subscription.

7. Termination & Suspension

• Either party may terminate the subscription with 30 days’ written notice.
• We may suspend or terminate access immediately for material breach, non-payment (after grace period), or illegal use.
• On termination you will lose access to your instance; we will retain data for 30 days before permanent deletion (except legally required financial records).

8. Limitation of Liability

To the maximum extent permitted by law, our total liability under or in connection with this agreement shall not exceed the total fees paid by you in the 12 months preceding the claim.

We shall not be liable for any indirect, consequential, special or punitive damages, including loss of profits, business, data or goodwill.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-platform notice. Continued use after the change constitutes acceptance.